Modux is the ITSM platform that brings your service desk, change management, asset tracking, and SLA reporting into one clean, automated workflow — no spreadsheets, no chaos.
One platform for your service desk, change pipeline, asset register, and SLA reporting. No duct tape, no context switching.
Intelligent ticket routing, automatic prioritisation, and SLA countdown timers. Every request lands with the right engineer in seconds — not minutes.
Structured CAB workflows, risk scoring, and automated approval routing. Ship changes faster while keeping change-related incidents close to zero.
Auto-discover hardware and software assets. Track relationships, licences, and lifecycle status. Know what you have, who owns it, and when it expires.
Real-time SLA dashboards, trend reports, and auto-generated executive summaries. Prove IT value to the business — with data, not anecdotes.
Three steps to transform your IT service delivery. Up and running in under a day.
Import your team, configure categories, SLA targets, and escalation rules. Connect your existing tools — email, Slack, Teams, or your monitoring stack.
Define workflow rules once. Modux auto-triages incoming tickets, assigns them by skill and workload, and sends alerts before SLAs breach.
Review live dashboards, weekly reports, and trend analysis. Spot recurring issues, measure team performance, and continuously reduce mean time to resolve.
From 50-person companies to enterprise IT departments — Modux helps teams stop fighting fires and start delivering.
"We cut our average resolution time from 4 hours to 68 minutes in the first month. The SLA dashboard alone changed how we talk to the business."
"Change management used to be a nightmare — spreadsheets, email chains, missed approvals. Modux cleaned all of that up in a week."
"Our CMDB was a disaster before Modux — half outdated, half missing. Auto-discovery rebuilt it in 48 hours. Finally have a reliable asset picture."
Book a 30-minute demo with our team. We'll show you the platform live — no slides, no fluff — and map it to your current service desk setup.
No credit card required · 14-day free trial · SOC2 Type II certified